Apple Repairs MacBooks with Butterfly Keyboard Problems
Following customer complaints, Apple will eventually relinquish and repair free of charge MacBook and MacBook Pro with keyboard ” butterfly ” that are suffering from any malfunction.
This new repair and replacement program is available free of charge to everyone, without country restriction. The procedure could include replacing one or more keys up to the entire keyboard.
To take advantage of this free repair or replacement program, we simply need to contact Apple through its support application, by phone, or at an Apple Retail Store or Authorized Service Center with one of the models concerned.
Apple will repair MacBook and MacBook Pro for free
The new “butterfly” keyboard mechanism included in MacBook and MacBook Pro is causing serious problems for users who decided to buy one of Apple’s new Macs. The Californians offered some somewhat curious solutions, such as blowing the keyboard in a certain way.
According to Apple itself, the problems that caused a bad user experience, is collected in a small percentage of keyboards. We recall that a few weeks ago Apple was on the verge of receiving a class action lawsuit over this issue. The most common symptoms are:
- Letters or characters that repeat unexpectedly
- Letters or characters that do not appear
- Key or keys that feel “sticky” or do not respond consistently
Please note that this repair program does not extend the warranty of the affected MacBook and MacBook Pro. However, if your Mac is out of warranty, it will also be covered free of charge. Likewise, from the official website, they inform that this program will be valid for 4 years from the first purchase.
The affected MacBook and MacBook Pro are as follows:
- MacBook (Retina, 12-inch, early 2015)
- MacBook (Retina, 12-inch, early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3-ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3-ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3-port)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3-port)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
If you have had your keyboard repaired by an authorized service center, you may request a refund from Apple by providing the appropriate invoice for payment of the repair fee.
Have you experienced a problem with your MacBook or MacBook Pro keyboard and paid for a repair?
